00796cam a2200205 4500 116235228 TxAuBib 20090527120000.0 020124s2002||||||||||||||||||||||||eng|u 2002001129 9780071401944 pbk. : alk. paper 0071401946 pbk. : alk. paper DLC MvI DLC UKM C#P VET BAKER TPL TxAuBib Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.] ; [foreword by Stephen R. Covey]. New York : McGraw-Hill, 2002. xv, 240 p. : ill. ; 23 cm. Interpersonal communication. Interpersonal relations. Patterson, Kerry, 1946-